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Terms and Conditions
Welcome to **EFEKSHEN**! These Terms and Conditions outline the rules and regulations for using our e-commerce platform. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
1. General Information
1.1. About Us
EFEKSHEN is an online marketplace that connects customers with a wide range of products. Our goal is to provide a seamless shopping experience for our users.
1.2. Acceptance of Terms
By accessing or using our platform, you confirm that you are at least 18 years old or have legal parental or guardian consent, and you agree to comply with these Terms and all applicable laws.
2. Account Registration
2.1. User Accounts
To shop on EFEKSHEN, you may need to create an account by providing accurate and current information. You are responsible for maintaining the confidentiality of your account credentials.
2.2. Prohibited Activities
You agree not to use the platform for any fraudulent or illegal activities. EFEKSHEN reserves the right to suspend or terminate your account if any violations occur.
3. Orders and Payment
3.1. Placing Orders
All orders placed through EFEKSHEN are subject to acceptance. We reserve the right to cancel or refuse orders at our discretion.
3.2. Pricing and Payment
All prices are listed in USD currency. Prices may change without notice. Accepted payment methods will be displayed during checkout. By completing a purchase, you authorize EFEKSHEN or its payment processor to charge the total amount to your selected payment method.
3.3. Taxes
Applicable taxes and fees will be calculated during checkout based on your location.
4. Shipping and Delivery
4.1. Shipping Policy
Delivery times may vary depending on your location and the chosen shipping method. EFEKSHEN is not responsible for delays caused by external factors, such as customs clearance or courier issues.
4.2. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
4.3. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [efekshencustomercare@gmail.com] within 24hrs of receipt of item for assistance.
5. Intellectual Property
All content on the EFEKSHEN platform, including text, images, logos, and software, is the property of EFEKSHEN or its licensors. Unauthorized use is strictly prohibited.
6. Limitation of Liability
EFEKSHEN is not responsible for any indirect, incidental, or consequential damages arising from your use of the platform. Our liability is limited to the maximum extent permitted by law.
7. Modifications to Terms
EFEKSHEN reserves the right to update these Terms at any time. Changes will be effective upon posting, and it is your responsibility to review them periodically.
8. Governing Law
These Terms are governed by the laws of New Jersey.
9. Contact Information
If you have any questions or concerns, please contact us at:
Email: efekshencustomercare@gmail.com
Phone: (551)804-2361
EFEKSHEN Return and Refund Policy
At EFEKSHEN, we want you to love your purchase. If you're not completely satisfied, we’re here to help. Please read our return and refund policy below to understand your options.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within **30 days** of the purchase date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Sale items and gift cards are **non-refundable** unless defective.
2. How to Initiate a Return
To start a return, please follow these steps: —-Contact Us: Email [efekshencustomercare@gmail.com] with your order number and reason for return.
- Approval: Once your return is approved, we will provide a return shipping address and instructions.
-Shipping: Send the item(s) back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
-Refunds
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
- Shipping costs from the original order are **non-refundable**, except in cases of defective or incorrect items.
Exchanges:
- We currently do not offer direct exchanges. If you would like a different size or item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item
Contact us within 24-48 hours of delivery with a photo and description of the issue.
- We will replace the item or issue a full refund, including shipping costs.
-Non-Returnable Items
The following items are not eligible for return:
- Items marked as **Final Sale**.
- Gift cards.
- Customized or personalized merchandise.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or payment provider, as processing times may vary.
- Contact us at [efekshencustomercare@gmail.com] if you need further assistance.
We appreciate your trust in EFEKSHEN and are committed to providing a smooth return and refund process. If you have any questions or concerns, please reach out to us—we’re here to help!
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